The typical windshield replacement customer has no technical basis
for judging the competence of you and your people or the quality
and “road worthiness” of the work you do.
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All they can do is trust...and their willingness to do so is a function
of either their prior experience and/or your company’s reputation.
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Superb execution of the services you provide, day after day,
is the cornerstone of confidence building confidence.
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Strengthening confidence and trust isn’t about making promises,
it’s about keeping them.
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